Shipping Policy
Shipping
Policy.
Policy.
Everything you need to know about how PAWD dispatches, delivers, and tracks your order — wherever you are in the world.
Last Updated: 4 March 2026 · PAWD Australia Pty Ltd
Processing Times
All in-stock orders are processed and dispatched within 1–2 business days of payment confirmation. Orders placed before 1pm AEST Monday–Friday are generally dispatched the same day. Orders placed after 1pm, on weekends, or on NSW public holidays are dispatched the next business day.
Note on personalised orders: Items that require engraving (personalised collars, custom tags) require an additional 2–3 business days for production before dispatch. Total lead time for personalised orders is therefore 3–5 business days before shipping begins.
You will receive an email confirmation with tracking details once your order is dispatched. If you have not received a dispatch confirmation within 2 business days, please check your spam folder or contact us at hello@pawdstore.com.
Australian Shipping
| Service | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 2–5 business days | Free on orders over $75 AUD · $8.95 under $75 |
| Express Shipping | 1–2 business days | $12.95 flat rate |
| Same-Day (Sydney metro) | Same business day if ordered before 11am | $19.95 |
Metro areas (Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Hobart) typically receive orders at the lower end of estimated ranges. Regional and remote areas may take 1–3 additional business days. All Australian orders include tracking.
Australian orders are dispatched via Australia Post (eParcel), StarTrack, or Sendle depending on parcel size and destination.
International Shipping
| Destination | Standard (Free) | Express |
|---|---|---|
| New Zealand | 3–5 business days | 2–3 business days · $14.95 |
| United Kingdom | 6–9 business days | 3–5 business days · $22.95 |
| United States & Canada | 7–12 business days | 4–6 business days · $24.95 |
| Europe (EU) | 6–10 business days | 3–5 business days · $22.95 |
| Asia (SG, HK, JP, TH) | 4–8 business days | 3–4 business days · $18.95 |
| Rest of World | 8–14 business days | 5–8 business days · $26.95 |
Free worldwide shipping is available on all international orders regardless of order value.
International shipping delivery estimates are guidelines, not guarantees. Delays may occur due to customs processing, peak postal periods, or carrier capacity.
Tracking Your Order
All PAWD orders include tracking. Once dispatched, you’ll receive a shipping confirmation email containing your tracking number and a direct link to track your parcel in real time.
Australian orders: tracked via Australia Post, StarTrack, or Sendle. International orders: tracked via Australia Post’s international service to the border, then handed to your local postal service.
If your tracking number shows no movement for more than 7 business days (Australian) or 14 business days (international), please contact us and we’ll investigate with the carrier on your behalf.
Customs & Import Duties
PAWD ships from Sydney, Australia. All international orders are declared at full purchase value in compliance with Australian customs law.
| Country | Duty-Free Threshold | Notes |
|---|---|---|
| United States | USD $800 | Most PAWD orders fall under this threshold |
| United Kingdom | GBP £135 | VAT charged on orders above this value |
| Canada | CAD $20 | Duties may apply — check CBSA |
| New Zealand | NZD $1,000 | Most orders fall under this threshold |
| European Union | EUR €150 | VAT charged on all orders since Jul 2021 |
Failed Deliveries & Returned Parcels
If a delivery is attempted and no one is home, carriers will generally leave a card and either leave the parcel in a safe place, hold it at a local depot, or redirect it to a post office for collection.
If a parcel is returned to us due to an incorrect address, failed delivery attempts, or uncollected parcels, we will contact you to arrange re-dispatch. Re-delivery shipping costs are the customer’s responsibility. Parcels not re-dispatched within 30 days will be returned to stock and refunded (minus original shipping costs).
Personalised Orders
Personalised items (engraved collars, custom tags) are made to order after your purchase is confirmed. An additional 2–3 business days is added to processing time before dispatch.
- Order placed → 2–3 days engraving + 1 day dispatch = 3–4 business days to dispatch
- Then standard or express delivery time applies
- Total estimated delivery for Australian orders: 5–9 business days
- Total estimated delivery for international orders: 9–16 business days (standard)
Our Shipping Partners
We partner with Australia Post, StarTrack, and Sendle for domestic deliveries, and Australia Post International for international shipments. Carrier selection is made by us based on parcel size, weight, and destination for optimal delivery performance.
For any shipping concerns, contact us at hello@pawdstore.com with your order number.