Shipping

One promise, everywhere we ship.

What it costs

• Free on orders over A$49.
• A$9.95 on orders under A$49.

That is the whole rate card. No separate international pricing, no express tier, no surcharges at checkout.

How long it takes

Packed within 2 business days. Then tracked delivery in 6 to 9 business days.

Personalised items add 2 to 3 business days before dispatch, because they are made to the name you give us.

We quote one window rather than a short one per region, because a promise you can rely on is worth more than an optimistic number. Customs processing and local postal services sit outside our control and can occasionally add time.

Tracking

You get a tracking number by email when the parcel ships. If tracking has not updated for a couple of days early in the journey, that is normal. If it has not moved in a week, email hello@pawdstore.com and we will chase it.

Customs, duties and taxes

Orders delivered outside Australia may attract import duties or taxes in the destination country. These are set by that country, charged on arrival, and are the recipient's responsibility. We cannot predict or prepay them.

Addresses

Check your address at checkout. If something is wrong, email us with your order number straight away. Before the parcel ships we can fix it. After, we cannot redirect it, and you would need to contact the carrier directly.

Lost or damaged parcels

If a parcel arrives damaged, or tracking says delivered and nothing has arrived, email hello@pawdstore.com with your order number and a photo where relevant. Check with neighbours and any safe-drop spot first, because that resolves most of them.

Returns

Thirty days from delivery on unworn, unused items in original packaging. The full terms are on our returns page.

Questions

Email hello@pawdstore.com. A person answers.