Get in Touch
We're Here
to Help.
A person reads every message. We aim to reply within one business day, Monday to Friday, Sydney time.
Send Us a Message
What Can We
Help With?
Help With?
Fill in the form and we will come back to you directly. For anything about an existing order, include the order number, because it saves a round trip.
Other Ways to Reach Us
Direct
Channels.
Channels.
Email
hello@pawdstore.com
General enquiries, order support, returns and anything else. One business day, Monday to Friday.
Instagram DM
Based In
Sydney, Australia
An online-only brand with no physical storefront. All times below are Sydney time.
Business Hours
Mon to Fri, 9am to 5pm
Sydney time. We observe NSW public holidays. Anything that arrives outside these hours is answered on the next business day.
Before You Write
Check the FAQ First
Shipping, returns, sizing, materials and personalisation are all answered there, usually faster than we can reply.
Visit FAQ Page
Press & Media
Working on a Story?
Press enquiries, product samples and brand assets on request. Email hello@pawdstore.com with PRESS in the subject line.