Get in Touch
We're Here
to Help.
to Help.
Real answers from real people — not bots. We typically respond within 4 business hours during our operating hours Monday–Friday, 9am–5pm AEST.
Send Us a Message
What Can We
Help With?
Help With?
Fill out the form below and one of our team will get back to you directly. For order queries, have your order number ready and include it in the message field.
Other Ways to Reach Us
Direct
Channels.
Channels.
Email
support@pawdstore.com
For all general enquiries, order support, and returns. We respond within 4 business hours Mon–Fri.
Instagram DM
@pawdpets
Quick questions? Slide into our DMs. We monitor Instagram daily and respond to messages during business hours.
Based In
Sydney, Australia
We're an online-only brand — no physical storefront. Orders are dispatched from warehouses around the globe. All times listed are AEST.
Business Hours
Mon–Fri, 9am–5pm
AEST (UTC+10). We observe all NSW public holidays. Enquiries received outside these hours will be responded to on the next business day.
Before You Write
Check the FAQ First
Our FAQ covers shipping times, returns, sizing, personalisation, and more. Many questions are answered there instantly.
Visit FAQ Page
Press & Media
Working on a Story?
Press enquiries, product samples, and brand assets are available on request. Contact us at press@pawdstore.com