Privacy Policy
Privacy
Policy.
Policy.
PAWD Australia Pty Ltd is committed to protecting your personal information. This policy explains what we collect, how we use it, and your rights.
Last Updated: 4 March 2026 · PAWD Australia Pty Ltd
Who We Are
PAWD Australia Pty Ltd (“PAWD”, “we”, “us”, “our”) operates the website pawd.com.au and sells premium pet accessories. We are incorporated in New South Wales, Australia and are bound by the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy applies to all personal information collected through our website, customer service channels, and marketing communications.
What Information We Collect
Information You Provide Directly
- Account information: Name, email address, password (hashed), date of birth (optional)
- Order information: Billing address, shipping address, phone number, payment method type (not full card details — these are handled by Stripe/PayPal)
- Personalisation information: The name or text you provide for engraved products
- Contact form submissions: Name, email, message content
- Email subscriptions: Email address and any preference information
- Reviews: Name (or display name), review text, star rating, and optional photos
Information Collected Automatically
- Device and browser information: IP address, browser type, operating system, device type
- Usage data: Pages visited, time spent, clicks, referring URL, search terms used on site
- Transaction data: Purchase history, order value, cart abandonment data
- Cookie data: Session identifiers, preference cookies, analytics cookies
We do not collect sensitive information as defined under the Privacy Act unless you voluntarily provide it.
How We Use Your Information
We use your personal information for the following purposes:
- Order fulfilment: Processing payments, dispatching products, providing tracking information
- Customer service: Responding to enquiries, managing returns and warranty claims
- Account management: Creating and maintaining your PAWD account, saving preferences
- Marketing communications: Sending promotional emails and offers — only to customers who have opted in
- Personalisation: Processing engraving instructions on personalised orders
- Analytics and improvement: Understanding how customers use our site to improve the experience
- Legal compliance: Meeting our obligations under Australian tax law and consumer law
- Fraud prevention: Detecting and preventing fraudulent transactions
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
Sharing Your Data
We share your personal information only with the following categories of third parties, and only as necessary to operate our business:
| Party | Purpose | Data Shared |
|---|---|---|
| Stripe / PayPal | Payment processing | Name, email, billing address, transaction details |
| Australia Post / StarTrack / Sendle | Order delivery | Name, delivery address, phone number |
| Shopify (platform) | E-commerce infrastructure | All order and account data stored on Shopify servers |
| Klaviyo / Mailchimp | Email marketing | Email address, name, purchase history (opted-in only) |
| Google Analytics | Website analytics | Anonymised usage data, IP address |
| Meta (Facebook/Instagram) | Advertising (with consent) | Hashed email (opted-in only), pixel data |
| Afterpay | Buy now pay later processing | Name, email, billing info (Afterpay customers only) |
| Review platforms | Customer reviews | Name, email, order details |
All third-party service providers are required to handle your data in accordance with applicable privacy law.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to function and improve. We use the following types:
- Essential cookies: Required for the website to function — cart management, login sessions, checkout process.
- Analytics cookies: Used by Google Analytics to understand how visitors use our site. Data is anonymised.
- Marketing cookies: Used for retargeting advertisements. Only set with your consent.
- Preference cookies: Remember your settings such as currency, language, and region.
You can control cookies through your browser settings or our cookie preference centre.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law:
- Order and transaction records: 7 years (required for Australian tax and GST compliance)
- Account information: For the duration of your account, plus 3 years after account closure
- Marketing preferences and email opt-outs: Indefinitely (to ensure we honour your preferences)
- Contact form submissions: 2 years, or longer if related to an ongoing warranty or legal matter
- Analytics data: 26 months (Google Analytics default)
When personal information is no longer needed, we securely delete or anonymise it.
Your Rights
Under the Australian Privacy Act and, where applicable, international privacy laws (including GDPR for EU residents), you have the following rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Opt-out of marketing: Unsubscribe from marketing emails at any time
- Data portability: Request your data in a machine-readable format (EU/UK customers)
- Object to processing: Object to processing based on legitimate interests
- Restrict processing: Request restriction of processing in certain circumstances
To exercise any of these rights, contact us at hello@pawdstore.com with “Privacy Request” in the subject line. We will respond within 30 days.
Data Security
We take reasonable technical and organisational measures to protect your personal information. Security measures include:
- SSL/TLS encryption on all data transmitted between your browser and our website
- Payment card data handled exclusively by PCI-DSS compliant processors (Stripe, PayPal)
- Password hashing — passwords are never stored in plain text
- Access controls — staff access to customer data is limited and subject to confidentiality obligations
- Regular security reviews of our platforms and third-party integrations
Children’s Privacy
Our website is not directed to children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided personal information to us, please contact us at hello@pawdstore.com and we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this page periodically to stay informed about how we protect your information.
Contact Us
For any privacy-related questions, requests, or complaints, contact us at:
PAWD Australia Pty Ltd
Privacy Officer
Email: hello@pawdstore.com (subject: Privacy Request)
Sydney, New South Wales, Australia
We commit to acknowledging all privacy enquiries within 5 business days and resolving them within 30 days.
Privacy Officer
Email: hello@pawdstore.com (subject: Privacy Request)
Sydney, New South Wales, Australia
We commit to acknowledging all privacy enquiries within 5 business days and resolving them within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC): oaic.gov.au · 1300 363 992.