Track Your Order

Every Pawd order ships with tracking. Here is what to expect and where to find it.

Your tracking number

We pack your order within 2 business days. The moment it leaves us, we email you a shipping confirmation with your tracking number and a link to follow it. That email goes to the address you used at checkout.

If it has been more than 2 business days and nothing has arrived, check your junk and promotions folders first. If it is not hiding in either, email hello@pawdstore.com with your order number and we will resend it.

How long delivery takes

Once your parcel is on its way, tracked delivery takes 6 to 9 business days. Tracking can take a day or so to show its first scan after we hand the parcel over, so do not panic if the link looks quiet at first. That is normal.

If tracking has not moved

Parcels sometimes sit without a scan for a few days in transit. If yours has not updated for more than 5 business days, or it has passed the 9 business day window, email hello@pawdstore.com with your order number and we will chase it for you.

Shipping costs

Free over A$49 in Australia, NZ$60 in New Zealand, US$35 in the United States and £25 in the United Kingdom. Below those, a flat local rate, shown at checkout before you pay.

Full details are on our shipping page, and our returns policy covers anything that arrives not quite right.