Shipping policy
One flat rate per region, and a free-shipping threshold in your own currency.
What it costs
- Australia: free over A$49, otherwise A$9.95
- New Zealand: free over NZ$60, otherwise NZ$10.95
- United States: free over US$35, otherwise US$6.95
- United Kingdom: free over £25, otherwise £5.95
- European Union: free over €29, otherwise €6.95
There is no express tier and no surcharge added at checkout. You are billed in your own currency, so the threshold you see is the threshold you pay.
Where we ship
Australia, New Zealand, the United States, the United Kingdom and the 27 countries of the European Union (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden). We cannot deliver anywhere else yet, and checkout will say so rather than accept the order.
Where orders ship from
Orders are dispatched from our Australian or Asian warehouses, depending on stock availability.
Processing time
Orders are packed within 2 business days.
Shipping times
Australia, New Zealand, the United States and the United Kingdom: tracked delivery takes 6 to 9 business days after dispatch.
European Union: please allow 9 to 30 business days from your order.
These are estimates: customs processing and local postal services sit outside our control and can add time.
Tracking
You receive a tracking number by email when the parcel ships. If tracking has not moved in a week, email hello@pawdstore.com and we will chase it.
Customs, duties and taxes
Orders delivered outside Australia may attract import duties or taxes in the destination country. These are set by that country, charged on arrival, and are the recipient's responsibility. We cannot predict or prepay them.
Shipping address
Please check your address at checkout. We are not responsible for delays or losses caused by an incorrect or incomplete address. If something is wrong, email us with your order number immediately; before the parcel ships we can fix it.
Lost or damaged parcels
If a parcel arrives damaged, or tracking says delivered and nothing has arrived, email hello@pawdstore.com with your order number and a photo where relevant, and we will resolve it.
Returns
Thirty days from delivery on unworn, unused items in their original packaging. The full terms are in our return and refund policy.
Questions
Email hello@pawdstore.com.