Everything
Answered.

Yes. Choose Afterpay at checkout for four fortnightly payments, interest free. Afterpay sets its own eligibility rules and minimums, and those apply at checkout rather than on our side.

Email hello@pawdstore.com with your order number as soon as you can. We pack within two business days, so if you reach us before the parcel goes out we can usually change it. Once it has shipped we cannot recall it.

Email hello@pawdstore.com with your order number and the correct address. If it has not shipped we will fix it. If it has, you will need the tracking number and your local carrier, because we cannot redirect a parcel in transit.

Free on orders over A$49. Below that it is a flat A$9.95. The same rates apply wherever you are, with no separate international pricing and no express tier.

We pack your order within two business days. After that it is tracked delivery, usually six to nine business days.

That is one promise for every destination. We would rather quote a window we hit than a short one we miss.

Yes, on the same terms: free over A$49, A$9.95 below, packed in two business days, then six to nine business days tracked. Import duties and taxes in the destination country are the recipient's responsibility and vary by country.

You get a tracking number by email when the parcel ships. If the tracking has not moved for a couple of days that is normal at the start of the journey. If it has not moved for a week, email us and we will chase it.

Check with neighbours, your letterbox and any safe-drop spot first, then contact the carrier with your tracking number to open an investigation. Email hello@pawdstore.com at the same time and we will help push it along.

Thirty days from delivery to request a return, on unworn and unused items in their original packaging. Email hello@pawdstore.com with your order number to start one.

Personalised items cannot be returned for change of mind, and nor can sale items. Faulty goods are covered by your rights under Australian Consumer Law regardless of the thirty days.

Change of mind, you do, and we recommend a tracked service. Faulty, damaged or wrong item, we do, and we will send a label.

We refund to your original payment method within ten business days of receiving and inspecting the return. Your bank may take a few days more to show it.

The fastest route is to return the item and place a new order, because that way the size you want is not held while a parcel travels. Email us and we will talk you through it.

Mostly vegan leather, which is a polyurethane surface on a fabric backing. The rest of the range is cotton rope, nylon webbing, and a short list of genuine leather items.

Every product page states its material, and you can filter any collection by material. Only the products that say leather are leather.

No, and we would rather say so plainly than let you find out. Our cat collars suit indoor cats and supervised wear. If your cat goes outside unsupervised, buy a breakaway collar, from us once we stock one or from anyone else today.

A breakaway range is something we are working on. When it exists this answer will change.

Pawd is an Australian brand based in Sydney. The range is designed and selected here and manufactured by a specialist pet accessory maker overseas.

We are not going to dress that up with a tannery in Italy or a mill in Portugal. When we can evidence a named maker, we will name them.

Email hello@pawdstore.com with a photo and your order number. Goods that fail because of a manufacturing fault are covered by the consumer guarantees in Australian Consumer Law, which apply for a reasonable period based on what the product is and what it cost.

Measure around the middle of the neck, not down at the shoulders and not up behind the ears. Pull the tape firm enough to compress the coat, then add two fingers' width.

Fit test: two fingers laid flat under the collar. Flat is the operative word. Full method in our collar size guide.

Two numbers. Girth is the widest part of the chest just behind the front legs, and it decides the size. Neck is the base of the neck. If they point to different sizes, take the larger and adjust in. Breed-by-breed detail is in our harness fit guide.

Harness, size up and adjust in. Collar, take the smaller one if the measurement sits in the lower half of its range, because a collar on its last hole has nowhere left to go. Email us your measurements if you want a second opinion.

Personalised items carry your pet's name on an engraved tag or in bead letters, depending on the product. The product page says which. Add the name in the field at checkout and check the spelling, because it is made to that spelling.

Up to twelve including spaces, which covers almost every pet name. Longer than that and the letters get too small to read at arm's length, which defeats the point.

Allow two to three extra business days before dispatch. Delivery after that is the same six to nine business days.

Not for change of mind, because it was made for your pet specifically. Faulty or damaged items are covered as normal.

A damp cloth. That is genuinely it. For something stubborn, a drop of mild soap then a second pass with plain water. No solvents, and store it flat rather than folded, because vegan leather fails by cracking at a permanent fold.

They will usually survive it, but the hardware knocks about and heat distorts the weave. Hand wash in cool water, rinse, hang to dry. Never machine wash leather or vegan leather.

Rinse the hardware with fresh water after the beach and dry it. Corroded hardware is the most common reason a perfectly good collar gets thrown out. Full detail in our care guide.

Remove the cover and machine wash it cool, then air dry rather than tumble dry, because hot drying shrinks covers and makes them a fight to get back on.

No, you can check out as a guest. An account just keeps your order history and addresses in one place.

Check spam first, then check the address you used at checkout. If you paid with PayPal it may have gone to your PayPal address. Still nothing, email us with your name and the date you ordered.

We are a small Australian brand that labels materials accurately and builds for durability. We hold no environmental certifications, we have not measured our carbon footprint, and we are not going to call ourselves sustainable on that basis.

The honest version is on our sustainability page, including what we cannot yet claim.

It avoids the animal and the tannery. It is also a plastic that does not biodegrade. Which matters more depends on which impact you weigh more heavily, and anyone giving you a confident one-word answer is skipping the question.